Refund & replacement policy
Replacement support is part of trust architecture, not just an afterthought.
This page frames how the platform expects agencies and platform operations to structure replacement-related conversations, expectations, and escalation paths.
Replacement and refund expectations must be visible early enough to support better employer decisions.
Agency-specific support terms may differ, but the platform should still structure the process and timeline clearly.
Tickets should distinguish refund request, replacement request, and service issue follow-up separately.
Admin oversight exists where trust and response quality drop below acceptable standards.